Frequently Asked Questions

How long has SellerCloud been around?

We started out in 2010 with a handful of clients operating out of the CEO’s garage.

What is SellerCloud's guiding vision?

To help merchants work more efficiently and enable them to grow their business. We'll help you generate more sales while saving you money through increased efficiencies.

How many clients use SellerCloud?

600+ clients. However, the amount of supported accounts is much larger, as many clients have multiple companies.

What is the company's ownership structure?

SellerCloud is privately held. There are no shareholders pressuring us to turn a quick profit at your expense. The company has significant capital reserves, and revenue and profits have grown every year since inception.

Are all clients on the same SellerCloud version?

No. SellerCloud customers are grouped in clusters. This allows for rapid development and implementation while maintaining the integrity of the system.

How often is SellerCloud updated?

We make daily improvements and roll them out on a cycle.

Is a staging environment provided?

A staging environment can be provided upon request.

How do clients access their account?

SellerCloud is a cloud-based software; accessible via any popular browser and on any web enabled device.

Is SellerCloud integrated with other existing systems?

Although SellerCloud is always adding to its own "ecosystem," it can and has been integrated with other systems

What kind of support does SellerCloud offer?

Every account in managed by a dedicated account manager for implementation. After implementation, we offer 2 options for support. Standard support includes email, ticket and phone support to our general support staff. Premium Support offers you a dedicated rep for a set number of hours per month.

What is the cost of support?

Standard support is free. Premium support has an additional fee of $500 for 4 hours of dedicated support per month. Call for details.

How much does a SellerCloud account cost?

We have several different pricing models to accommodate your business model. They can be viewed on our pricing page.

How long does it typically take to implement an account?

Typically, implementation is 4 - 6 weeks to allow for integrating and training without disrupting your current operation.
But you aren't a typical business, are you? So really it depends on a number of factors, including how clean and accurate your inventory files are, where you are selling, how you fulfill your orders, and any customizations you may need. Together, we can work out an estimated timetable for going live.

Does SellerCloud sell products online?

SellerCloud maintains a very small online presence in order to continually test the software in a live environment. We sell specialty tea on Amazon under the company JJforU, and on eBay under the company Teabest. Sellercloud is also associated with, and independent company geared to developing products specifically for Sellercloud and Skustack users.